The NSW countryside offers superb cycling experiences |  <i>Destination NSW</i>
Stress Free BookingEnjoy flexible cancellation termsLearn more

Stress Free Booking

Relax with our flexible cancellation terms

While state borders are opening we understand that there is still uncertainty. That's why we are offering you peace of mind with our Stress Free Booking policy, which features more flexible cancellation terms.

If you would like to speak with one of the team, feel free to call us on 1300 114 966.

Discover fine wines, local produce and magnificent scenery on one of our self guided cycles around Mudgee |  <i>Sue Badyari</i>

FLEXIBLE CANCELLATION TERMS

If you are directly prevented from attending a trip that is operated exclusively by Australian Cycle Tours due to a COVID-19 Government restriction or border closure* the following flexible cancellation terms are available.

Up until 15 days before your trip departure - we will provide a travel credit voucher (TCV) equivalent to any funds paid** that can be put toward a future departure within 18 months of your original departure date1
 

Cyclist on the road from Gerroa to Berry on the South Coast Cycle |  <i>Kate Baker</i>
Within 14 days of departure - we will provide a travel credit voucher (TCV) equivalent to any funds paid** less a $200 administration fee, that can be put toward a future departure within 18 months of your original departure date1

Holders of Travel Credit Vouchers from trips suspended in 2020 who have applied their voucher toward a new trip that they are prevented from participating in due to COVID restrictions, may have different conditions apply. Please contact your travel consultant who will be able to advise you if this is the case.
 
It's important to remember that all other terms and conditions remain as per the terms and conditions on our website, agreed to at the time of booking, including payment terms and cancellations for change of mind or any other reason apart from government restrictions which are associated with the pandemic will be subject to our standard terms and conditions. 


IMPORTANT NOTE ABOUT FLIGHT BOOKINGS: Check the terms and conditions of any airline bookings that you are making very carefully. We will not be responsible for airline schedule changes, cancellations or fare increases should your tour not proceed. 

*A government travel restriction is official government advice or restrictions associated with the pandemic in respect of border restrictions or closures and quarantine requirements. The restriction or closure must be active during the scheduled departure date of your trip. If there are restrictions or closures in place with no prescribed end date the restriction will be deemed to impact your departure if it is still in place 60 days prior to the departure date. 
 
**Some trips will require the payment of non-refundable costs at the time of booking which will be advised at that time if applicable to your booking. These non-refundable costs are excluded from the offer and may be forfeited in the event of cancellation for any reason including government restrictions. 


 

OUR COVID-19 SAFETY MEASURES

The style of travel we are providing, being self guided and based outdoors, means that our trips offer one of the best travel options around. We work closely with transport and accommodation providers to ensure that safety measures are followed and exceeded. Our quality cycling holidays already follow robust operating protocols, however you can expect as a minimum (note this may be varied according to current health authority advice):

  • mask wearing on vehicle transfers
  • social distancing measures in restaurants
  • deep cleaning between guests by accommodation providers

 


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