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Travel Advisory

Our COVID-19 policy and what we're doing to keep you safe

Like many of us, we're getting excited at the thought of heading out for an active holiday without restrictions. But we want you to rest assured that your safety and well-being continues to be our utmost priority.

Since the outbreak of COVID-19 we have evolved our operating protocol to build in additional measures on our existing safety and risk mitigation strategy. 

Please read the FAQs below for more information related to our COVID-19 travel policy.

To learn more about our flexible cancellations see our Stress Free Booking Policy below.

Our Covid-19 Travel Policy FAQs

From the 1st of December 2021, travellers over the age of 18 are required to provide proof of a current and valid COVID-19 vaccination, with the final dose administered no later than two weeks prior to departure.

Entry and quarantine requirements may vary from state to state. It is the duty of travellers to check any requirements which need to be fulfilled before travel, which includes transit destinations.

USEFUL RESOURCES: COVID Safe Travel in Australia 

Children up to and including the age of 17 are exempted from vaccination requirements and may instead provide a negative COVID-19 test taken 72 hours prior to day one of the trip.

If they are vaccinated, we will require proof of vaccination.

Medical exemptions for adults will be considered on a case-by-case basis and require a medical certificate from a medical professional.

Those with valid medical exemptions must provide a negative COVID-19 test taken 72 hours prior to the first day of the trip.

Please be aware that additional quarantine requirements for unvaccinated travellers may apply, depending on destination, and these should be considered before you travel so the appropriate arrangements can be made.

For overseas travellers please note that vaccinations which are acceptable are those approved by Australian authorities.

USEFUL RESOURCE: IATA COVID-19 Travel Regulations Map.

A copy of your vaccination record must be provided to our reservations staff prior to the start of your trip.

All personal information provided is kept in accordance with our privacy policy which you can view here.

A digital or paper copy should also be kept with you during your trip.

Depending on your country of origin, proof of vaccination may take the form of an:

  • Australia - Immunisation history statement or COVID-19 digital certificate 
  • EU - EU Digital COVID Certificate
  • England - NHS COVID Pass 
  • Scotland - Vaccination Status Record 
  • Canada - Vaccination Records or receipts issued by province or territory, pending standardised proof of vaccination
  • USA - CDC documentation 
  • New Zealand - Vaccination confirmation letter

National certificates may alter if vaccination passports are created. Please check with us if you are unsure which documents are required.

Note entry and exit requirements governing international travel are constantly changing and it is imperative you check any requirements which need to be fulfilled before you travel to Australia if you are coming from overseas.

Requirements may be more stringent than those required by us, and these may include requiring evidence of recent COVID-19 test results.

USEFUL RESOURCE: IATA COVID-19 Travel Regulations Map.

We acknowledge and accept your right to choose what is best for you as an individual.

Whilst this is the case, we take our responsibility to our travellers, host communities and staff seriously and with this in mind, will not accept travellers on our trips in the absence of a valid, current vaccination or suitable exemption.

Our Terms and Conditions of travel related to cancellation will apply should you decide not to meet the requirements for joining your chosen trip.

This also applies to those passengers who are holding Travel Credit Vouchers and who booked before or during the pandemic.

We hold our responsibility to our global team in the same high regard as that of our travellers.

In line with this commitment, all our leaders and crew must either be:

  • vaccinated, or 
  • have a medical exemption and have tested negative to COVID-19 no more than 72 hours before they start a trip

In some cases, for example on partner operated trips, local health regulations will direct the policy in place for staff.

In the vast majority of cases, yes.

In some cases, for example on partner operated trips, local health regulations and the partner operator will direct the policy in place for travellers.

There may be some travellers on your trip who are not vaccinated.

Our protocols have been carefully honed with your wellbeing in mind, using our 45 years of experience and in accordance with the standards set by the WHO (World Health Organization) and WTTC (World Travel and Tourism Council) and ATTA (Adventure Travel Trade Association).

Our tailored, nuanced rapid response field management protocol is a required standard throughout our operational bases.

Within all the risk mitigation strategies, it remains that COVID-19 is extremely contagious and there is a risk of exposure anywhere where people encounter one another which cannot be removed.

Acceptance of the inherent risk is voluntarily assumed by you when you when join our trips, though you should rest assured we have elevated our protocols with a heightened awareness of this new paradigm.

We are reviewing the access options for testing in our destination countries and states and until such time as accurate testing is universally available, pre-trip testing is not required for vaccinated travellers.

For international travellers please note that in most instances, travel outside one’s country of origin will require a negative COVID-19 test taken 72 hours prior to departure.

Be sure to check the requirements which need to be fulfilled before you travel, via your transit and destination country’s or state’s government websites.

USEFUL RESOURCE: IATA COVID-19 Travel Regulations Map.


Our Covid-19 Safety Measures

The style of travel we are providing, being self guided and based outdoors, means that our trips offer one of the best travel options around. We work closely with transport and accommodation providers to ensure that safety measures are followed and exceeded. Our quality cycling holidays already follow robust operating protocols, however you can expect as a minimum (note this may be varied according to current health authority advice):

  • mask wearing on vehicle transfers

  • social distancing measures in restaurants

  • deep cleaning between guests by accommodation providers

Stress Free Booking Policy

While state borders are opening we understand that there is still uncertainty. That's why we are offering you peace of mind with our Stress Free Booking policy, which features more flexible cancellation terms.

If you would like to speak with one of the team, feel free to call us on 1300 114 966.

Discover fine wines, local produce and magnificent scenery on one of our self guided cycles around Mudgee |  <i>Sue Badyari</i>

FLEXIBLE CANCELLATION TERMS

If you are directly prevented from attending a trip that is operated exclusively by Australian Cycle Tours due to a COVID-19 Government restriction or border closure* the following flexible cancellation terms are available.

Up until 15 days before your trip departure - we will provide a travel credit voucher (TCV) equivalent to any funds paid** that can be put toward a future departure within 18 months of your original departure date1
 

Cyclist on the road from Gerroa to Berry on the South Coast Cycle |  <i>Kate Baker</i>
Within 14 days of departure - we will provide a travel credit voucher (TCV) equivalent to any funds paid** less a $200 administration fee, that can be put toward a future departure within 18 months of your original departure date1

Holders of Travel Credit Vouchers from trips suspended in 2020 who have applied their voucher toward a new trip that they are prevented from participating in due to COVID restrictions, may have different conditions apply. Please contact your travel consultant who will be able to advise you if this is the case.
 
It's important to remember that all other terms and conditions remain as per the terms and conditions on our website, agreed to at the time of booking, including payment terms and cancellations for change of mind or any other reason apart from government restrictions which are associated with the pandemic will be subject to our standard terms and conditions. 


IMPORTANT NOTE ABOUT FLIGHT BOOKINGS: Check the terms and conditions of any airline bookings that you are making very carefully. We will not be responsible for airline schedule changes, cancellations or fare increases should your tour not proceed. 

*A government travel restriction is official government advice or restrictions associated with the pandemic in respect of border restrictions or closures and quarantine requirements. The restriction or closure must be active during the scheduled departure date of your trip. If there are restrictions or closures in place with no prescribed end date the restriction will be deemed to impact your departure if it is still in place 60 days prior to the departure date. 
 
**Some trips will require the payment of non-refundable costs at the time of booking which will be advised at that time if applicable to your booking. These non-refundable costs are excluded from the offer and may be forfeited in the event of cancellation for any reason including government restrictions. 


 

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